A moment of laughter at check-in

The staff made me feel welcome with their genuine smiles and friendly banter while checking in. It felt like visiting old friends, which truly brightened my day.

Unfortunately, the room's cleanliness left much to be desired, with dusty surfaces and a musty odor that lingered, making my stay less comfortable than I had hoped.

The supportive staff, especially at the bar, made me and my family feel welcomed during a tough time due to a power outage at home.

Loved the spacious king room and huge shower! The fluffy towels added a nice touch, and the spot was perfect for shopping and dining.

The stay was fantastic! The spacious king room had a huge shower, and the fluffy towels were a nice touch. The location was perfect for shopping and dining. The staff was friendly and attentive. Pool access was a relaxing bonus. ☀️

Comfortable Stay with Room for Improvement

Comfortable suite, great for families! We enjoyed our quick snack from the bar but found prices quite high—just $19 for a couple of treats! Service was friendly, though the valet could have been faster. A nice pool and spacious rooms made our stay pleasant overall.

The hotel features a beautiful lobby and a friendly check-in process. Our room was clean and comfortable, but we noticed some maintenance issues throughout the property. The bathroom could use more attention, and some common areas felt a bit outdated. It's a great location for shopping and dining, making it suitable for families looking for convenience.

The dining scene near the hotel is a culinary explorer's dream! Just a hop away is The Cheesecake Factory, serving up slices of heaven, and Benihana, where you can catch a show along with your meal. Plus, the restaurant in-house dishes out tasty bites. Not to mention, the staff's friendliness is top-notch, ensuring a comfy vibe. The beds? Super cozy, perfect after a long day of exploring!

Now, the hotel itself? It’s a bit of a mixed bag. The rooms felt dated, and that musty smell in the bathroom could've been a lot better. Plus, dropping $18 a day for parking? A bit much, right? Still, the experience wasn't totally awful—just more TLC needed!

Room was spacious and comfy, but I had trouble with parking garage exit.

The kids loved the pool area, and with the shopping mall connected directly to the hotel, it made our stay super easy. The breakfast buffet was a hit for the family, offering lots of tasty options. The staff was friendly and really helpful.

My kids wished there were more activities for them in the hotel.

I had a wonderful two-night stay where the comfy bed made it easy to relax and the indoor pool was perfect for unwinding. The only downside was some minor noise from neighboring rooms, but it didn’t ruin my experience. For anyone visiting, I'd highly recommend taking advantage of the complimentary coffee in the lobby!

easy access to great dining and shopping experiences

During my stay, the convenience of nearby restaurants like Sullivan's Steakhouse and the Fashion Mall at Keystone made exploring so much fun. the staff was warm and inviting, creating a welcoming atmosphere that made me feel right at home as a single traveler.

Recommend it for solo travelers

The staff at this place? Absolutely great. I remember Nathan the valet, he’s a great guy, brightened my day immediately and always went above and beyond to help me. And those ladies in the dining room? The service was really good, really polite, like they were there just for me. This. This is how you do customer service.

Wasn’t exactly cheap, but honestly, the experience made it worth it.

This hotel suits me perfectly! The staff are fantastic, always ready to help. I appreciate the 24-hour reception, the cozy bar area, and the indoor swimming pool. On my first stay, they helped me print important documents. Highly recommend!

the sheraton is a cozy spot! the staff made my stay truly enjoyable, especially nathan and natasha. the dining room service was excellent, and the food was good. i loved the indoor heated pool, perfect for relaxing after a day out. plus, it’s conveniently located next to keystone crossing mall.

do recommend